FAQ
Just one more step -- how to fix it
On the watch, you may get an error message saying "Just one more step", like the screenshot below: There are two possibilities. First, the message may be asking you to login. In the phone app, next to your profile picture in the Settings tab, it ...
I get an invalid session token error, how to fix?
If you get an "invalid session token" error, that means your login session expired. You need to refresh your login. 1. On phone, Menu (top left button) -> Settings -> Logout 2. On phone, Menu (top left button) -> Settings -> Login 3. On watch, "Start ...
I changed custom clubs on phone, why it is not showing up on watch?
The phone first saves your custom clubs to our cloud, then the watch received a notification to fetch the updated club list from the cloud. Your watch may have missed the notification. To fix, first try: 1. Kill the watch app (long hold bottom ...
How to change/cancel subscription?
If you need to change (e.g., from monthly to yearly) or cancel subscription, please go to Apple's subscription management page https://support.apple.com/en-us/HT202039. Apple handles everything related to transactions. If you are disabling auto ...
How to make sure watch see premium and login status
Occasionally, your watch says "login on phone" or "sign up premium on phone", even though you already did. This is due to unreliable phone watch communication. To fix: 1. Make sure you are premium on phone (yellow checkmark next to your profile ...
How to change watch settings?
Settings for watch app are in the Apple Watch app on your phone. Click the first tab, scroll down to find the golf app, then click in to see the settings for that app. If a setting does not seem to take effect, please toggle the setting off, then ...
What is different between the two score modes?
TrackMyGolf supports two modes of score tracking: Simple mode: You count the strokes for each hole, then simply record the total strokes in the app. Pro mode: You track every shot, including the GPS location and the club used. It is only a bit more ...
How to reduce power consumption?
If your watch battery is not lasting a whole round (especially on older generation of watch), there are a few things you can do to optimize battery usage. The key is to turn off sensors that you do not need, which tend to consume the most battery. ...
How to select a golf course that is not closest?
There are two ways if you want to select a different course other than the closest. From phone: To start a round on a course further away on phone, do the following: Click "Find nearby courses" (location icon) icon on phone on the top right corner ...
How to cache a course on Watch?
Since some Apple Watch does not have its own Internet connection, you must start the round with the phone around, or make sure the course is cached on Watch already. Watch caches any courses it has ever seen. There are two ways to cache a course on ...
How do I know I am a premium member?
In the phone app, click the menu button, premium member should have a yellow checkmark next to the profile picture as shown: After you upgrade, click "Start game" on watch. It will query phone for the latest status. If watch still would not let you ...
How to use Apple Watch's GPS (series 2 and above)?
If iPhone is nearby, Apple Watch may try to use iPhone's GPS location to save battery. Currently, there is no way to override this default behavior. To make sure the app is using the Watch's GPS (only available on series 2 and above), turn on the ...
How to get a free trial?
TrackMyGolf GPS app requires premium membership to use Watch functionality. To get a free trial, go to the Phone app, under Menu->Premium, sign up for the monthly membership. You will have 7 days to try for free. If you cancel the membership within 7 ...
How to show distance in meters?
To change the display in the phone app, click the Settings tab, toggle "Display Unit". See the screenshot below. ** note ** To make sure the watch receives the updated setting from the phone, keep the watch app open when you toggle "Display Unit". To ...
Why my golf swing is not detected?
The most common reason is that your setting for Crown and Wrist preference does not match how you wear your watch. Also, make sure watch is on left hand if you are a right-handed golfer, and watch is on right hand if you are a left-handed golfer.
Why my chip shot not detected?
TrackMyGolf currently only detects a full golf swing or a putt, it does not detect chip shot yet due to the wide variation of swings among our users.
How to enable debug mode?
If a full golf swing is not detected, you can enable debug mode. In Apple Watch app on phone, first tab, scroll down to find the golf app, click in and turn on the debug mode flag. Then when you swing, a pop up like the attached screen will show up ...
Why my putt is not detected?
If a putt is not detected, try to make a firm grip on the leading hand (left hand for right-handed golfer, or right hand for left-handed golfer). The detection algorithm is checking for the impact of ball on the club, and a firmer grip will ensure ...