The app is just spinning, no data is shown, what is wrong?

The app is just spinning, no data is shown, what is wrong?

If the spinner on the home page is just spinning, it is a sign that something is wrong with your HealthKit and Health app.

We query HealthKit for data, the spinner indicates that HealthKit never returned the data we needed. 

There is a solution by a user to reset the HealthKit, please give it a try:

1. Remove the App from iPhone
2. Restart iPhone
3. Go into Health-App > Datasources>Removed Apps and selected "Delete all Data"
4. Install Sleepmatic app again, and grant all permissions

    • Related Articles

    • Just one more step -- how to fix it

      On the watch, you may get an error message saying "Just one more step", like the screenshot below: There are two possibilities. First, the message may be asking you to login. In the phone app, next to your profile picture in the Settings tab, it ...
    • Troubleshoot No Sleep Detected

      SleepMatic needs to have access to data stored in HealthKit to properly detect sleep. If no sleep is auto detected, there could be several things wrong. We have built-in several diagnostics in the Settings tab to help you figure out what went wrong. ...
    • Swing not saved? Why?

      We save your swing in your iCloud account. Please make sure you have logged into your iCloud account, otherwise, saving would silently fail. In the phone's Settings app, Your name (the first button)->iCloud->iCloud Drive  must be toggled on. Then, ...
    • How to show distance in meters?

      To change the display in the phone app, click the Settings tab, toggle "Display Unit". See the screenshot below.  To change the display in the watch app, there are a couple of ways. First, you can change the phone app settings as shown above, it will ...
    • Goal Notification Crashes the Gymatic Watch App

      Please mute the goal notification on Apple Watch before you start your workout. Unfortunately this is a bug from Apple's side since WatchOS3 released last Sept. How to mute Activity reminders for a day in companion iPhone app Step 1: Launch the ...